Warranties

Grow Smarter

Element Grow Warranty

Products purchased in North America from Element Grow have the warranties stated below with respect to the specific Product type.

Equipment (defined as Products that are not components of other items) Equipment used or installed in a commercial application (For purposes of the limited warranty, “commercial application” shall mean any application other than for personal, family or household purposes)

Limited Warranty

Company warrants the Equipment manufactured by Company for a period of 24 months from date of shipment against failure due to defects in material and manufacture and that it has the capacities and ratings set forth in Company’s catalogs and bulletins (“Warranty”). Equipment manufactured by Company that includes required start-up and sold in North America will not be warranted by Company unless Company performs the Equipment startup. Exclusions from this Warranty include damage or failure arising from: wear and tear; corrosion, erosion, deterioration; modifications made by others to the Equipment; repairs or alterations by a party other than Company that adversely affects the stability or reliability of the Equipment; vandalism; neglect; accident; adverse weather or environmental conditions; abuse or improper use; improper installation; commissioning by a party other than Company; unusual physical or electrical or mechanical stress; operation with any accessory, equipment or part not specifically approved by Company; and/or lack of proper maintenance as recommended by Company. Company’s obligations and liabilities under this Warranty are limited to furnishing replacement equipment or parts, at its option, FCA (Incoterms 2000) factory or warehouse (f.o.b. factory or warehouse for US domestic purposes) at Company-designated shipping point, freight-allowed to Company’s warranty agent’s stock location, for all non-conforming Company-manufactured Equipment (which have been returned by Customer to Company. Returns must have prior written approval by Company and are subject to restocking charge where applicable. Equipment, material and/or parts that are not manufactured by Company are not warranted by Company and have such warranties as may be extended by the respective manufacturer. COMPANY MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, REGARDING PREVENTION OF MOLD/MOULD, FUNGUS, BACTERIA, MICROBIAL GROWTH, OR ANY OTHER CONTAMINANTS. No warranty liability whatsoever shall attach to Company until Customer’s complete order has been paid for in full and Company’s liability under this Warranty shall be limited to the purchase price of the Equipment shown to be defective. Additional warranty protection is available on an extra-cost basis and must be in writing and agreed to by an authorized signatory of the Company. EXCEPT FOR COMPANY’S WARRANTY EXPRESSLY SET FORTH HEREIN, COMPANY DOES NOT MAKE, AND HEREBY EXPRESSLY DISCLAIMS, ANY WARRANTIES, EXPRESS OR IMPLIED CONCERNING ITS PRODUCTS, EQUIPMENT OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF DESIGN, MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, OR OTHERS THAT ARE ALLEGED TO ARISE FROM COURSE OF DEALING OR TRADE

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL ELEMENT GROW LLC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF CROPS, BUSINESS INTERRUPTION OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF, OR RELATED TO YOUR USE OR INABILITY TO USE THE ELEMENT GROW PRODUCTS, OR ARISING OUT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Katana Extended Warranty

The 2-year non-transferable extended warranty is an extension of what is already outlined in the general Warranty and the Terms and Conditions policies.

The extended warranty covers replacement of the Katana lamp fixture with a like or better replacement unit, including shipping to the original purchaser and return shipping of the damaged unit. Contact Element Grow for Return Authorization details.

Accessories:

  • Shoulder Harness: Element Grow has sourced only the highest quality adjustable shoulder harness which clips to the provided battery holster. Instead of directly attaching the belt battery holster to your waist, the shoulder harness provides a more flexible solution while keeping the package tight to the body. Covered by a 90-day replacement warranty.
  • Batteries: Each base Katana lithium battery pack can support up to 2-hours of runtime, but requires 4 to 6 hours to fully charge depending on the depth of discharge. Add additional batteries for all day Katana use, or when batteries are carrying reduced charge. Batteries are a consumable item and should be replaced after 300-charge/discharge cycles to ensure full Katana runtime. Always store batteries with more than 50% charge. Covered by a 1-year replacement warranty.
  • Safety Glasses: Element Grow only sources the most proven and tested UV comfort safety glasses on the market from UVEX. Choices are clear, shaded gray and orange for 99.9% protection against UVA, UVB and UVC. Covered by a 30-day replacement guarantee.
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